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Privacy Policy

Privacy Policy for SMS and Marketing Communications

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Effective Date: January 1,2025

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At Sapphire Solutions LLC, we value the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you engage with our SMS services, marketing communications, and other related services through our website and business. By using our services, you agree to the collection and use of your information as described in this policy.

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1. Information We Collect

 

When you interact with our SMS and marketing services, we may collect the following types of information:

  • Personal Information: This includes your name, phone number, email address, and any other details you provide when you sign up for our SMS services or marketing communications.

  • Transaction Data: Information related to your tax preparation services, including the services you have requested or engaged with.

  • Usage Data: Data about how you interact with our SMS messages, such as whether you open or respond to our messages.

 

2. How We Use Your Information

 

We use the information we collect for the following purposes:

  • To Provide Services: To send you updates, reminders, and information related to tax preparation services that you have requested.

  • Marketing Communications: To send you promotional messages about our services, special offers, tax tips, or other relevant information that we believe may be of interest to you.

  • Improvement of Services: To personalize and improve our marketing and SMS services, ensuring we send relevant and timely information based on your preferences.

  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

 

3. Consent to Receive SMS and Marketing Messages

By providing your phone number and opting in to receive SMS communications from us, you consent to receive promotional, transactional, and marketing-related messages from Sapphire Solutions LLC, including text messages about services, offers, reminders, and other relevant communications. You can opt-out at any time by following the instructions included in each message (e.g., replying with “STOP”).

 

4. Opting Out of Marketing Communications

If you no longer wish to receive SMS marketing messages or promotional emails, you can opt out at any time:

  • SMS: Reply to any text message you receive from us with the word "STOP" to unsubscribe from SMS communications.

  • Email: Follow the "Unsubscribe" link provided in the footer of any marketing email you receive from us.

Please note that opting out of marketing communications will not affect transactional messages related to the services you have requested (such as reminders for your tax appointment or updates regarding your filing status).

 

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with:

  • Service Providers: Third-party vendors or partners who assist us in sending SMS or email communications, processing payments, or providing tax-related services. These service providers are bound by confidentiality agreements and are only allowed to use your data to perform specific tasks on our behalf.

  • Legal Obligations: We may disclose your information as required by law or to comply with legal processes, such as a subpoena or court order.

 

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we use industry-standard security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of your data.

 

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you request to opt-out of our communications, we will stop sending marketing messages but may retain your information for accounting, legal, or other administrative purposes.

 

8. Your Rights and Choices

You have the right to:

  • Access and Update Your Information: You can request access to the personal information we hold about you and update it as needed.

  • Request Deletion: You may request that we delete your personal information, subject to applicable laws and regulations.

  • Withdraw Consent: You can withdraw your consent for receiving SMS or marketing communications at any time.

To exercise these rights, please contact us using the details provided below.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through our website or other communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

 

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

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Sapphire Solutions LLC
support@sapphiresolutionsllc.org
855-707-3005
217 Martin L King Dr

Valley, AL 36854

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By using our SMS and marketing services, you acknowledge that you have read and understood this Privacy Policy.

Make sure to review the policy carefully to ensure it aligns with your actual business practices and legal requirements. If needed, consider consulting with a legal professional to ensure full compliance with privacy laws.

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